FAQs - Frequently Asked Questions
Everything you always wanted to know about vacation at Hotel Keil
Here you will find all important information regarding your vacation at Hotel Keil in Kleinarl.
Clearly arranged and in alphabetical order.
If any important information is still missing for you, give us a call or send us an email.
Clearly arranged and in alphabetical order.
If any important information is still missing for you, give us a call or send us an email.
A
Activities & Attractions
Tips for excursion destinations, events, and leisure activities in the region can be found on your digital guest map.
Arrival and Departure
Your room, studio, or apartment will be available from 15:00 on the day of arrival. On the day of departure, we ask you to vacate the accommodation by 10:00 at the latest.
Tips for excursion destinations, events, and leisure activities in the region can be found on your digital guest map.
Arrival and Departure
Your room, studio, or apartment will be available from 15:00 on the day of arrival. On the day of departure, we ask you to vacate the accommodation by 10:00 at the latest.
B
Breakfast
Our breakfast buffet awaits you daily from 08:00 to 10:00.
Baby cot & high chair
For our little guests, baby cots and high chairs are available. Please inform us of your needs as early as possible when booking.
Balcony
All rooms have their own balcony.
Bath and sauna towels
These are available free of charge during your stay.
Bedding & towels
These are provided in all rooms, studios, and apartments and are included in the price.
Biking
The region offers numerous bike and mountain bike trails for beginners and professionals. Information about tours and rental options can be obtained from the tourism association or in the local sports shops.
Bicycles
Personal bicycles can be stored free of charge in the ski cellar. Please note that no liability is accepted for this. Bicycles are not allowed in the rooms, studios, or apartments.
Our breakfast buffet awaits you daily from 08:00 to 10:00.
Baby cot & high chair
For our little guests, baby cots and high chairs are available. Please inform us of your needs as early as possible when booking.
Balcony
All rooms have their own balcony.
Bath and sauna towels
These are available free of charge during your stay.
Bedding & towels
These are provided in all rooms, studios, and apartments and are included in the price.
Biking
The region offers numerous bike and mountain bike trails for beginners and professionals. Information about tours and rental options can be obtained from the tourism association or in the local sports shops.
Bicycles
Personal bicycles can be stored free of charge in the ski cellar. Please note that no liability is accepted for this. Bicycles are not allowed in the rooms, studios, or apartments.
C
Children's Playground
A public children's playground is located at the sports field in Kleinarl.
A public children's playground is located at the sports field in Kleinarl.
D
Deposit & Payment
A deposit is required to confirm your reservation. Please refer to your reservation confirmation for the amount of the deposit. The remaining balance must be transferred to the account specified in your booking offer or reservation confirmation no later than 7 days before arrival. Payments are generally made by bank transfer. Cash or card payments on-site are only possible by prior arrangement.
A deposit is required to confirm your reservation. Please refer to your reservation confirmation for the amount of the deposit. The remaining balance must be transferred to the account specified in your booking offer or reservation confirmation no later than 7 days before arrival. Payments are generally made by bank transfer. Cash or card payments on-site are only possible by prior arrangement.
Account Holder: Elisabeth Keil
Bank: Erste Bank und Sparkasse St. Johann im Pongau
IBAN: AT97 2011 1502 6345 9000
BIC: GIBAATWWXXX
Reference: Accommodation name, Last name, Booking number
Data Protection
Your personal data will be processed in accordance with the applicable General Data Protection Regulation (GDPR). By receiving an offer, you agree to the storage of your contact information for the processing of the offer. If you do not wish to receive any further information or newsletters, please let us know briefly. Go to the Privacy Policy
Direct Booking
Benefit from attractive advantages and exclusive offers by making a Direct Booking via our website.
Dogs
Your furry friends are warmly welcome here. We ask for prior registration. The fee is € 16.00 per night without food. For hygienic reasons, dogs are not allowed in the breakfast room or the wellness area.
E
Elevator
Our elevator connects all floors from the basement to the 2nd upper floor.
E-Car-Charging station
The nearest public E-charging station is located about 150 meters away in the town center.
E-Bike-Charging station
Public E-bike charging stations can be found in the area. You can access current locations online.
Electronic Devices
Please switch off all electrical devices and lights when leaving your accommodation.
Emergency Contact
Phone: +43 (0) 6418 618
Events
Current events and dates can be found on the information pages of the tourism association.
Our elevator connects all floors from the basement to the 2nd upper floor.
E-Car-Charging station
The nearest public E-charging station is located about 150 meters away in the town center.
E-Bike-Charging station
Public E-bike charging stations can be found in the area. You can access current locations online.
Electronic Devices
Please switch off all electrical devices and lights when leaving your accommodation.
Emergency Contact
Phone: +43 (0) 6418 618
Events
Current events and dates can be found on the information pages of the tourism association.
F
Facilities
Detailed information about the facilities of your accommodation can be found on our homepage.
Fitness Room
Our fitness room is available with ergometers, two treadmills, yoga mats, and weights.
Detailed information about the facilities of your accommodation can be found on our homepage.
Fitness Room
Our fitness room is available with ergometers, two treadmills, yoga mats, and weights.
H
Hairdryer
There is a hairdryer in every bathroom.
House Rules
In the entire building, smoking is prohibited. Smoking is only allowed on the balconies, the terrace, and at the designated smoking area in front of the house. Please respect the quiet hours from 10:00 PM to 7:00 AM so that all guests can enjoy their stay in a pleasant atmosphere.
There is a hairdryer in every bathroom.
House Rules
In the entire building, smoking is prohibited. Smoking is only allowed on the balconies, the terrace, and at the designated smoking area in front of the house. Please respect the quiet hours from 10:00 PM to 7:00 AM so that all guests can enjoy their stay in a pleasant atmosphere.
I
Internet access
The access data for the WLAN can be found in your room as well as at the reception.
Inventory
We kindly ask you to treat the furniture and equipment of the accommodation with care. After your departure, the inventory will be checked. Thank you for your consideration.
The access data for the WLAN can be found in your room as well as at the reception.
Inventory
We kindly ask you to treat the furniture and equipment of the accommodation with care. After your departure, the inventory will be checked. Thank you for your consideration.
K
Key
Your room key also opens the front door. Please carry it with you at all times. After 19:00, we ask you to lock the front door when entering and leaving the house.
Your room key also opens the front door. Please carry it with you at all times. After 19:00, we ask you to lock the front door when entering and leaving the house.
L
Lost and Found
If you have lost or found something, please contact us.
Local Tax
The local tax is € 3.90 per person per night starting from the completed 15th year of age.
Laundry
Unfortunately, we are currently unable to offer a laundry service.
If you have lost or found something, please contact us.
Local Tax
The local tax is € 3.90 per person per night starting from the completed 15th year of age.
Laundry
Unfortunately, we are currently unable to offer a laundry service.
O
Online Check-In
Before your arrival, you will receive an email with the link to the online check-in. We kindly ask you to fill out the required information before your arrival.
Before your arrival, you will receive an email with the link to the online check-in. We kindly ask you to fill out the required information before your arrival.
P
Parking
For every vehicle of our guests, a free outdoor parking space is available.
Parties
Due to consideration for all guests, parties and larger celebrations are not permitted in our accommodations.
Public Transport
Current timetables and connections can be found on the websites of the Austrian transport companies.
For every vehicle of our guests, a free outdoor parking space is available.
Parties
Due to consideration for all guests, parties and larger celebrations are not permitted in our accommodations.
Public Transport
Current timetables and connections can be found on the websites of the Austrian transport companies.
R
Restaurant recommendations
You can find our personal restaurant tips in the PIA app on your digital guest card.
You can find our personal restaurant tips in the PIA app on your digital guest card.
S
Salzburger Sportwelt Card
You will receive your free digital guest card via email before your arrival. All services at a glance
Safe
Each room, studio, and apartment is equipped with a safe.
Sauna
Finnish sauna, steam bath, and infrared cabin are located in the wellness area. Please check the current opening hours on the notices on-site.
Swimming pool
Our indoor pool is open daily from 06:00 to 19:30. Children may use the swimming pool and wellness area only when accompanied by a supervisor. Parents or guardians are responsible for their children. Swimming pool and wellness area are exclusively reserved for our house guests.
Ski Passes
Secure your ski pass before your arrival and benefit from attractive online advantages. To the ticket shop of Ski amadé
Ski Room
A ski cellar with ski boot heating is available for your ski equipment. Please note that skis and ski boots are not allowed in the rooms, studios, or apartments. No liability is assumed for items left behind.
Shopping opportunities
Various shopping options are in the immediate vicinity and are easily reachable.
You will receive your free digital guest card via email before your arrival. All services at a glance
Safe
Each room, studio, and apartment is equipped with a safe.
Sauna
Finnish sauna, steam bath, and infrared cabin are located in the wellness area. Please check the current opening hours on the notices on-site.
Swimming pool
Our indoor pool is open daily from 06:00 to 19:30. Children may use the swimming pool and wellness area only when accompanied by a supervisor. Parents or guardians are responsible for their children. Swimming pool and wellness area are exclusively reserved for our house guests.
Ski Passes
Secure your ski pass before your arrival and benefit from attractive online advantages. To the ticket shop of Ski amadé
Ski Room
A ski cellar with ski boot heating is available for your ski equipment. Please note that skis and ski boots are not allowed in the rooms, studios, or apartments. No liability is assumed for items left behind.
Shopping opportunities
Various shopping options are in the immediate vicinity and are easily reachable.
T
Television
All accommodations are equipped with a television.
Terrace
In the summer months, you can enjoy your breakfast on our sun terrace.
Travel insurance
We recommend taking out travel insurance. This can reimburse you for the costs incurred in the event of a cancellation.
All accommodations are equipped with a television.
Terrace
In the summer months, you can enjoy your breakfast on our sun terrace.
Travel insurance
We recommend taking out travel insurance. This can reimburse you for the costs incurred in the event of a cancellation.
V
Ventilation
Please ventilate your accommodation regularly to ensure a pleasant room climate and to prevent mold formation.
Please ventilate your accommodation regularly to ensure a pleasant room climate and to prevent mold formation.
W
Waste Separation & Recycling
We care about the protection of our environment. Therefore, we ask you to separate your waste carefully. The appropriate waste separation containers are located in the corridor in front of the elevator.
Wasserwelt Wagrain
With your digital guest card, you get free entry to the Wasserwelt Wagrain.
We care about the protection of our environment. Therefore, we ask you to separate your waste carefully. The appropriate waste separation containers are located in the corridor in front of the elevator.
Wasserwelt Wagrain
With your digital guest card, you get free entry to the Wasserwelt Wagrain.