FAQs - Frequently Asked Questions
Everything you always wanted to know about vacation at Hotel Keil
Here you will find all the important information for your holiday at Hotel Keil in Kleinarl.
Clearly arranged and in alphabetical order.
If you still miss an important piece of information, call us or send us an email.
Clearly arranged and in alphabetical order.
If you still miss an important piece of information, call us or send us an email.
When can I arrive and when must I depart?
Your room, studio, or apartment will be available to you on the day of arrival from 3:00 PM. On the day of departure, we ask that you vacate the accommodation by no later than 10:00 AM.
How is the payment for my booking processed?
To confirm your reservation, a deposit is required. The remaining balance must be paid no later than 7 days before arrival via bank transfer. Cash or card payments on site are only possible by prior arrangement.
Is there an elevator in the building?
Yes, our elevator connects all floors from the basement to the 2nd floor.
Where can I find information about the amenities of my accommodation?
Can baby beds and high chairs be provided?
Yes, baby beds and high chairs are available for our little guests. Please let us know your needs as early as possible during the booking.
Do the rooms have a balcony?
Are bath, sauna, and hand towels available?
Yes, bath and sauna towels as well as bed linen and hand towels are available free of charge during your stay and are included in the price.
Are there opportunities for cycling in the region?
Yes, the region offers numerous cycling and mountain biking trails for beginners and professionals. Information on tours and rental options can be obtained from the tourism association or local sporting goods stores.
To summer vacation in Kleinarl »
To summer vacation in Kleinarl »
How are my personal data processed?
Your personal data will be processed in accordance with the General Data Protection Regulation (GDPR) and used exclusively for the processing of offers and bookings.
To the privacy policy »
To the privacy policy »
What advantages does a direct booking offer?
With a direct booking via our website, you benefit from attractive advantages and exclusive offers.
For online booking »
For online booking »
Is there an electric car charging station?
The nearest public E-charging station is located about 150 meters away in the town center.
Where can I charge my e-bike?
Öffentliche E-Bike-Ladestationen befinden sich in der Umgebung. Die aktuellen Standorte können online abgerufen werden.
Are there shopping opportunities nearby?
Yes, various shopping options are located in the immediate vicinity and are easily accessible.
Can I park bicycles in the hotel?
Yes, personal bicycles can be stored for free in the ski cellar. However, bicycles are not allowed to be taken into the rooms, studios, or apartments.
Are the rooms equipped with a television?
Yes, all rooms and apartments are equipped with a television.
Is there a gym?
Yes, our gym is equipped with ergometers, two treadmills, yoga mats, and dumbbells.
Is there a hairdryer available?
Yes, there is a hairdryer in every bathroom.
When is breakfast offered?
What do I do with lost or found items?
Please contact us directly if you have lost or found something.
Is smoking allowed in the house?
No, smoking is prohibited in the entire building. Smoking is only permitted on the balconies, the terrace, and at the designated smoking area.
Are there quiet hours?
Yes, please observe the quiet hours from 10:00 PM to 7:00 AM.
Are dogs allowed?
Yes, dogs are very welcome. A prior registration is required. The fee is € 16.00 per night without food. Dogs are not allowed in the breakfast room and wellness area.
Is there Wi-Fi?
Yes, you can find the access data for the Wi-Fi in your room as well as at the reception.
Is there a children's playground nearby?
Yes, a public children's playground is located near the sports field in Kleinarl.
Why should I ventilate regularly?
Regular ventilation ensures a pleasant room climate and helps to prevent mold formation.
How do I reach someone in an emergency?
Our emergency contact at the hotel is: +43 (0) 6418 618.
How does online check-in work?
Before your arrival, you will receive an email with a link to the online check-in. Please fill out the required information before your arrival.
How much is the local tax?
The local tax is € 3.90 per person per night from the completed age of 15.
This includes the Guest Mobility Ticket, which allows you to use all public transport throughout the state of Salzburg for free.
This includes the Guest Mobility Ticket, which allows you to use all public transport throughout the state of Salzburg for free.
Are there free parking spaces?
Yes, a free outdoor parking space is available for each vehicle of our guests.
Are parties or celebrations allowed?
No, parties and larger celebrations are not permitted out of consideration for all guests.
Do you recommend travel insurance?
Yes, we recommend taking out travel insurance to cover possible cancellation costs.
Where can I find restaurant recommendations?
Our personal restaurant tips can be found in the PIA app on your digital Gästekarte.
What is the Salzburger Sportwelt Card?
You will receive the free digital guest card by email before your arrival.
Is there a safe in the room?
Yes, every room, studio, and apartment has a safe.
What wellness services are available?
Our wellness area includes an indoor pool, a Finnish sauna, a steam bath, and an infrared cabin. The current opening hours can be found on site.
To the wellness area »
To the wellness area »
Are children allowed to use the wellness area?
Yes, children are only allowed to use the swimming pool and wellness area when accompanied by a supervising adult.
When is the indoor pool open?
The indoor pool is open daily from 06:00 to 19:30.
How does the room key work?
Your room key simultaneously opens the front door. After 7:00 PM, we ask you to lock the front door when entering and leaving the house.
Is there a ski cellar?
Yes, there is a ski cellar with ski boot heating available for your ski equipment. Skis and ski boots are not allowed in the rooms.
Can I have breakfast on the terrace?
Yes, during the summer months, you can enjoy your breakfast on our sunny terrace.
Where can I find information about events in the region?
Current events and dates can be found on the information pages of the tourism association.
To the events in Wagrain-Kleinarl »
To the events in Wagrain-Kleinarl »
Are there discounts for the Water World Wagrain?
Yes, with your digital guest card you receive free entry to the Water World Wagrain.
Do you offer a laundry service?
Unfortunately, we cannot currently offer a laundry service.
How can I contribute to waste separation?
Please separate your waste carefully. The appropriate waste separation containers are located in the hallway in front of the elevator.
We separate:
We separate:
- Biowaste
- Packaging
- Residual waste
- Paper
Where can I find tips on activities and attractions?
You can find tips on excursion destinations, events, and leisure activities on your digital guest card.